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DSL Modem Troubleshooting Tips
| Allied Data DSL Modem Troubleshooting Tips | ||
Check to make sure all three cables on back of DSL modem are secure. Also check the connections at the other end of each cable to make sure they are also secure. Please consult the DSL installation manual if you are unsure how these cables should be connected. Unplug the AC power from the back of the DSL modem for at least 30 seconds and then plug it back in. The modem will reboot in 1-2 minutes. Restart your computer while the modem is rebooting. When the "POWER", "ADSL", and "ETH" lights are active your DSL connection should be restored. This process may need to be repeated. If you are still unable to restore your DSL connection call GMA Technical Support at 1-888-321-0815. Remember that all DSL customers also have a statewide dial-up account with GMA. If there is a problem with your DSL connection, you may dial in at anytime. Call Technical Support for configuration assistance. |